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Privacy Policy

This Privacy Policy is meant to explain what personal information Fountain Health collects, why we collect it, how it is processed, and how you can update, manage, export, and delete your information. 


Fountain Health collects the following data:

  • Personal identification information (name, email address, phone numbers, etc.)

  • Date of birth

  • Place of employment

  • Health insurance information

  • Medical records

How do we collect your data?

You directly provide Fountain Health with most of the data we collect at the time you make an initial appointment with us. We also collect and process data when you:

  • Schedule an appointment with Fountain Health

  • Contact us via our website

  • Complete and submit a new patient information form

  • Consent to have medical tests done as recommended by our physicians

  • Use or view our website via your browser’s cookies


Fountain Health may also receive your data indirectly from the following sources:

  • Your referring doctor or general physician

  • Laboratories where you have completed blood, urine, and other medical tests

  • Hospitals where you have undergone procedures

  • Other doctors or specialists you have visited for treatment

  • Health insurance providers


Fountain Health collects your data so that we can:

  • Provide you with health care and treatment

  • Contact you regarding appointments, lab tests and referrals, etc.

  • Make claims to health insurance providers

  • Obtain payment for services provided

How do we store your data?

  • Fountain Health securely stores your data at 63 Victoria Street, Hamilton HM 12, Bermuda where our building is monitored by an alarm system.

  • Personal data is stored digitally in our secure, password protected database and password protected files.

  • We also manage the access of these files.

  • We retain data for 7 years after a patient is deceased or left the practice, as required by law.

  • Hard copies of personal information and lab results are destroyed once a month at the Tynes Bay Waste Management Facility.


What are your data protection rights?

Fountain Health would like to make sure you are fully aware of all your data protection rights. Every patient is entitled to the following:


  • The right to access - you have the right to ask Fountain Health for copies of your personal information. This right always applies. We may charge a small fee for this service.

  • The right to rectification - you have the right to ask Fountain Health to correct any information you think is inaccurate. You also have the right to ask us to complete information you believe is incomplete.


  • The right to erasure - you have the right to ask us to erase your personal data, under certain circumstances.


  • The right to restrict processing - you have the right to request that Fountain Health restrict the processing of your personal data in certain circumstances.

  • The right to object to processing - you have the right to object to Fountain Health’s processing of your personal data, under certain conditions.


  • Your right to data portability - you have the right to request that Fountain Health transfer the data that we have collected to another organization, or directly to  under certain conditions.

If you would like to exercise any of your rights, please:-

                Email us at:

                Call us: (441) 232 2027

                Write to us at:  63 Victoria Street,

                                            Hamilton HM 12

What are cookies?

Cookies are text files placed on a user's computer, to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For more information, visit

How do we use cookies?

Fountain Health uses cookies in a range of ways to improve your experience on our website including:

  • Understanding how you use our website

  • Collecting contact information

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Fountain Health website contains links to other websites and social media sites. Our privacy policy applies only to our website. If you choose to follow those links, please remember to check the Privacy Notices at those sites.

Changes to our privacy policy

Fountain Health keeps its privacy policy under regular review and places any updates on this webpage. This privacy policy was last updated on 9 December 2021.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:        

Call us:                         (441) 232 2027

Or write to us at:        63 Victoria Street,

                                       Hamilton HM 12

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Fountain Health has not addressed your concern in a satisfactory manner, you may contact the Privacy Commissioner’s Office.


Phone:            (441) 543 7748

Address:         Maxwell Roberts Building, 4th Floor

                        1 Church Street

                        Hamilton HM11


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